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Texas nursing home abuse assistance
Nursing home abuse involving Texas nursing homes should be
reported. Below are the names of state officials to whom you may
report nursing home abuse or neglect.
State Long Term Care Ombudsman
John Willis
State LTC Ombudsman
Department of Aging and Disability Services
State Long Term Care Ombudsman Prog.
701 West 51st Street
P.O. Box 149030, Mail Code: W250
Austin, TX 78714-9030
Work: (512)438-4356
Fax: (512)438-4374
website:http://www.dads.state.tx.us/news_info/volunteer/ombudsman/
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Office on Aging
Mary Sapp~
Executive Director
Texas Department of Aging
4900 North Lamar, 4th Floor
Austin, TX 78751-2316
Work: (512)424-6840
Fax: (512)424-6890
website:http://www.tdoa.state.tx.us
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Licensure and Certifications
Nance Stearman
Director
Texas Department of Health
Health Facility Compliance Div
1100 West 49th Street
Austin, TX 78756
Work: (512)834-6752
Fax: (512)834-6653
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Medicaid Fraud Unit Control
Scott Stephenson
Director, MFCU
Medicaid Fraud Control Unit of Texas
Office of Attorney General
P.O. Box 12307
Austin, TX 78711-2307
Work: (512)463-2100
Fax: (512)320-0974
website:http://www.oag.state.tx.us
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Board of Examiners for Nursing Home Administrator
Renee Clack
Texas Dept. of Human Services
Nursing Facility Administrator Prog.
PO Box 149030
Mailcode Y-9798
Austin, TX 78714-9030
Work: (512)438-2626
Fax: (512)438-5204
website:http://www.dhs.state.tx.ucredentialing.html
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Medicaid Agency
Linda Wertz
State Medicaid Director
Health and Human Services Commission
4900 N. Lamar Street, 4th Fl.
PO Box 13247
Austin, TX 78711
Work: (512)424-6517
Fax: (512)424-6585
website:http://www.hhsc.state.tx.us
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Quality Improvement Organization
Phillip Dunne
Chief Executive Officer
Texas Medical Foundation
Barton Oaks Plaza 2, Suite 200
901 South Mopac Express.
Austin, TX 78746-5799
Work: (512)329-6610
Fax: (512)327-7159
website:http://www.tmf.org
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Protection and Advocacy System
Mary Faithfull
Executive Director
Advocacy Inc
7800 Shoal Creek Blvd
Suite 171-E
Austin, TX 78757
Work: (512)454-4816
Fax: (512)323-0902
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Adult Protective Service Agency
Bettye Mitchell
Director
TX Dept. of Protective & Reg Svcs
Adult Protective Services, E-561
P.O. Box 149030
Austin, TX 78714-9030
Work: (512)438-3209
Fax: (512)438-4881
website:http://www.tdprs.state.tx.us
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Citizen Advocacy Group
Beth Ferris
Texas Advocates for Nursing Home Residents
500 East Anderson Ln.
#234W
Austin, TX 78752
Work: (512)719-4757
Fax: (512)719-5057
website:http://www.tanhr.org
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Gay Nell Harper
Texas Advocates for Nursing Home Residents
Coastal Bend Unit
1015 Wavecrest Dr.
Houston, TX 77062
Work: (281)488-5291
Fax: (281)480-4351
website:http://www.tanhr.org
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Lou O'Reilly
Founder
Texas Advocates for Nursing Home Residents
634 Green Cove Lane
Dallas, TX 75232
Work: (972)572-6330
Fax: (214)376-7707
website:http://www.tanhr.org
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Sam Perlin
Texans For The Improvement of Long-Term Care
4545 Cook Road, #303
Houston, TX 77072-1125
Work: (281)933-4533
Fax: (281)498-6344
website:http://tiltc.virtualave.net/
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Local and Regional Ombudsmen
Patrice Carpenter
Managing Ombudsman
AAA of Ark-Tex
Long Term Care Ombudsman Prog.
122 Plaza West
P.O. Box 5307
Texarkana, TX 75505
Work: (800)372-4464
Fax: (903)832-3441
website:http://www.atcog.org
Area Served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar,
Morris, Red River, Titus counties
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Shirley Cromartie
Managing Ombudsman
AAA of North Texas
Long Term Care Ombudsman Prog.
P.O. Box 5144
Wichita Falls, TX 76307-5144
Work: (800)460-2226
Fax: (940)322-6743
Area Served: Archer, Baylor, Clay, Cottle, Foard, Hardeman,
Jack, Montague, Wichita, Wilbarger, Young counties
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Diana DeLeon
Managing Ombudsman
AAA of Coastal Bend
Long Term Care Ombudsman Prog.
P.O. Box 9909
Corpus Christi, TX 78469
Work: (361)883-3935
Fax: (361)883-5749
Area Served: Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy,
Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio
counties
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Wilma DeSoto
Managing Ombudsman
AAA of East Texas
Long Term Care Ombudsman Prog.
3800 Stone Road
Kilgore, TX 75662
Work: (800)442-8845
Fax: (903)983-1440
Area Served: Anderson, Camp, Cherokee, Gregg, Harrison,
Henderson, Marion, Pnaola, rains, Rusk, Smith, Upshur, Van
Zandt, Wood counties
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Charlotte Drake
Managing Ombudsman
AAA of Deep East Texas
Long Term Care Ombudsman Prog.
274 East Lamar
Jasper, TX 75951
Work: (800)435-3377
Fax: (409)384-6177
Area Served: Angelina, Houston, Jasper, Nacogdoches, Newton,
Polk, Sabine, San Augustine, San Jacinto, Shelby Trininty, Tyler
counties
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Patty Ducayet
Managing Ombudsman
Senior Citizens of Greater Dallas
Long Term Care Ombudsman Prog.
1215 Skiles Street
Dallas, TX 75204
Work: (214)823-5700
Fax: (214)826-2441
Area Served: Dallas
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Virginia Eckert
Ombudsman
Houston-Galveston Area Council
Long Term Care Ombudsman Prog.
P.O. Box 22777
3555 Timmons
Houston, TX 77227
Work: (713)627-3200
Fax: (713)993-4578
Area Served: Austin, Brazoria, Chambers, Colorado, Fort Bend,
Galveston, Liberty, Matagorda, Montgomery, Walker, Waller,
Wharton
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Brenda Elkins
Managing Ombudsman
AAA of West Central Texas
Long Term Care Ombudsman Prog.
P.O. Box 3195
Abilene, TX 79604
Work: (800)928-2262
Fax: (915)675-5214
Area Served: Brown, Callahan, Coleman, Comanche, Eastland,
Fisher, Haskell, Jones, Kent Knox, Mitchell, Nolan, Runnels,
Scurry, Shackelford, Stephens, Stonewall, Taylor, Throckmorton
counties
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Phillip Endicott
Ombudsman
AAA of Texoma
1117 Gallagher Road
Suite 200
Sherman, TX 75090
Work: (800)677-8264
Fax: (903)813-3515
Area Served: Cooke, Fannin, Grayson
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Susie Engle
Ombudsman
Texoma AAA
Long Term Care Ombudsman Prog.
1117 Gallagher Drive
Suite 200
Sherman, TX 75090
Work: (800)677-8264
Fax: (903)813-3515
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San Juanita Galvan
Managing Ombudsman
Middle Rio Grande Development Council
Long Term Care Ombudsman Prog.
P.O. Box 1199
Carrizo Springs, TX 78834
Work: (800)224-4262
Fax: (830)876-9415
Area Served: Dimmit, Edwards, Kinney, La Salle, Maverick, Real,
Uvalde, Val Verde, Zavala counties
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Ann Garner
Ombudsman
Heart of Texas Area Agency on Aging
LTC Ombudsman Program
300 Franklin Avenue
Waco, TX 76701
Work: (254)756-7855
Fax: (254)756-0102
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Charles Goady
Managing Ombudsman
AAA of North Central Texas
Long Term Care Ombudsman Prog.
P.O. Box 5888
Arlington, TX 76005-5888
Work: (800)272-3921
Fax: (817)695-9274
Area Served: Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson,
Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Wise
counties
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Bobbie Gail Jeffries
Managing Ombudsman
Brazos Valley Development Council
Long Term Care Ombudsman Prog.
P.O. Box 4128
Bryan, TX 77805
Work: (800)994-4000
Fax: (979)595-2810
Area Served: Brazos, Burleson, Grimes, Leon, Madison, Robertson,
Washington counties
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Davie Johnson
Managing Ombudsman
AAA of Rio Grande
Long Term Care Ombudsman Prog.
1100 N. Stanton
Suite 610
El Paso, TX 79902
Work: (800)333-7082
Fax: (915)532-9385
Area Served: Brewster, Culberson, El Paso, Hudspeth, Jeff Davis,
Presidio counties
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Terry Lockhart
Ombudsman
AAA of Concho Valley
Long Term Care Ombudsman Prog.
P.O. Box 60050
San Angelo, TX 76906
Work: (915)223-5704
Fax: (915)223-8233
Area Served: Coke, concho, Crockett, Irion, Kimble, Mason,
McCulloch, Menard, Reagan, Schleicher, Sterling, Sutton, Tom
Green
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Margaret Matthews
Central Texas COG
Long Term Care Ombudsman Prog.
P.O. Box 729
Belton, TX 76513
Work: (800)447-7169
Fax: (254)933-7521
Area Served: Bell, Coryell, Hamilton, Lampasas, Milam, Mills,
San Saba counties
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Nick Monreal
Managing Ombudsman
Bexar Area AAA
Long Term Care Ombudsman Prog.
8700 Tesoro Drive
Suite 700
San Antonio, TX 78217
Work: (800)960-5201
Fax: (210)225-5937
website:http://www.aacog.
com
Area Served: Bexar county
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Paul Moore
Managing Ombudsman
AAA of South Plains
Long Term Care Ombudsman Prog.
1323 58th Street
P.O. Box 3730
Lubbock, TX 79452
Work: (800)858-1809
Fax: (806)765-9544
Area Served: Bailey, Cochran, Crosby, Dickens, Floyd, Garza,
Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry and
Yoakum Counties
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Beth O'Neill
Managing Ombudsman
Southeast Texas Regional Planning Commission
Long Term Care Ombudsman Prog.
2210 Eastex Freeway
Beaumont, TX 77703
Work: (800)395-5465
Fax: (409)899-4829
Area Served: Hardin, Jefferson, Orange counties
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Cindy Oglesby
Managing Ombudsman
AAA of Permian Basin
2910 La Force Blvd
P. O. Box 60660
Midland, TX 79711
Work: (915)563-1061
Fax: (915)567-1009
Area Served: Andrews, Borden, Crane, Dawson, Ector, Gaines,
Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves,
Terrell, Upton, Ward, Winkler counties
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Uvaldo Perez, Jr
AAA of Lower Rio Grande Valley
311 N. 15th
McAllen, TX 78501
Work: (800)365-6131
Fax: (956)682-8852
Area Served: Cameron, Hidalgo, Willacy
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Diane Persson
Managing Ombudsman
Univ. of TX at Houston Ctr on Aging/Health Sc
Long Term Care Ombudsman Prog.
6901 Bertner Avenue
Suite 611
Houston, TX 77030-3901
Work: (713)500-9930
Fax: (713)500-0266
Area Served: Harris county
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Jeff Price
Managing Local Ombudsman
AAA of Panhandle
Long Term Care Ombudsman Prog.
P.O. Box 9257
Amarillo, TX 79105
Work: (806)331-2227
Fax: (806)373-3268
Area Served: Armstrong, Briscoe, Carson, Castro, Childress,
Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford,
Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Orchiltree,
Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher,
Wheeler
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Tina Richards
Managing Ombudsman
AAA of Bexar County
Long Term Care Ombudsman Prog.
8700 Tesoro Drive
#700
San Antonio, TX 78217-6228
Work: (800)960-5201
Fax: (210)225-5937
Area Served: Bexar county
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Albert Rivera
Ombudsman
AAA of South Texas
Long Term Care Ombudsman Prog.
P.O. Box 2187
3812 N. Bartlett
Laredo, TX 78044-2187
Work: (800)292-5426
Fax: (956)722-2670
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Elizabeth Roberts
Managing Local Ombudsman
Heart of Texas Council of Governments
300 Franklin Avenue
Waco, TX 76701
Work: (254)756-7822
Fax: (254)756-0102
Area Served: Bosque, Falls, Freestone, Hill, Limestone, McLennan
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Marie Salazar
Managing Ombudsman
AAA of Lower Rio Grande Valley
311 N. 15th
McAllen, TX 78501
Work: (800)365-6131
Fax: (956)682-8852
Area Served: Cameron, Hidalgo, Willacy counties
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Don Smith
Ombudsman Director
Heart of Texas COG
Long Term Care Ombudsman Prog.
300 Franklin Avenue
Waco, TX 76701
Work: (254)756-7822
Fax: (254)756-0102
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Nanci Struble
Managing Ombudsman
AACOG / Alamo Area Agency on Aging
LTC Ombudsman Program
8700 Tesoro
Suite 700
San Antonio, TX 78217
Work: (800)960-5201
Fax: (210)225-5937
Area Served: Atascosa, Bandera, Comal, Frio, Gillespie,
Guadalupe, Karnes, Kendall, Kerr, Medina, Wilson
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Sharon Taylor
Ombudsman
Golden Crescent Area AAA
Long Term Care Ombudsman Prog.
568 Big Bend Drive
Victoria, TX 77904
Work: (512)578-1587
Fax: (512)578-8865
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Terry Thompson
Staff Ombudsman
Mental Health Assoc. of Tarrant Co.
LTC Ombudsman Program
3136 W. 4th Street
Fort Worth, TX 76107
Work: (817)335-5405
Fax: (817)334-0025
Area Served: Tarrant
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