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Massachusetts nursing home abuse assistance
Nursing home abuse involving Massachusetts nursing homes should be
reported. Below are the names of state officials to whom you may
report nursing home abuse or neglect.
State Long Term Care Ombudsman
Mary McKenna
State LTC Ombudsman
Massachusetts Exec Office of Elder Affairs
State LTC Ombudsman
1 Ashburton Place
5th Floor
Boston, MA 02108-1518
Work: (617)727-7750
Fax: (617)727-9368
website:http://www.mass.g
ov/portal/index.jsp?pageI
D=elderssubtopic&L=3&L0=H
ome&L1=Service+Organizati
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+Term+Care+Ombudsman&sid=
Eelders
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Office on Aging
Jennifer Davis Carey
Secretary
MA Executive Office of Elder Affairs- I
One Ashburton Place
5th Floor
Boston, MA 02108
Work: (617)727-7750
Fax: (617)727-6944
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Licensure and Certifications
Paul Dreyer
Director of L&C
Massachusetts Department of Public Health
Division Health Care Quality
10 West Street, 5th Floor
Boston, MA 02111
Work: (617)753-8100
Fax: (617)753-8125
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Medicaid Fraud Unit Control
Nicholas Messuri
Director, MFCU
Medicaid Fraud Control Unit of Massachusetts
Office of the Attorney General
200 Portland Street
4th Floor
Boston, MA 02114-1700
Work: (617)727-2200
Fax: (617)727-2008
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Board of Examiners for Nursing Home Administrator
Whitt Masters
Board of Registration For NHA
239 Causeway Street
Boston, MA 02114
Work: (617)727-9925
Fax: (617)727-2197
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Medicaid Agency
Beth Waldren
Commissioner
MA Division of Medical Assistance
600 Washington Street
Boston, MA 02111
Work: (617)210-5690
Fax: (617)210-5697
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Quality Improvement Organization
Kathleen McCarthy
President/Chief Executive Officer
Mass PRO
235 Wyman Street
Waltham, MA 02451-1231
Work: (781)890-0011
Fax: (781)487-0083
website:http://www.masspro.org
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Protection and Advocacy System
Christine Griffin
Executive Director
Disability Law Center, Inc.
11 Beacon Street
Suite 925
Boston, MA 02108
Work: (617)723-8455
Fax: (617)723-9125
website:http://www.dlc-ma.org/
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Adult Protective Service Agency
Gregory Giuliano
Director
Executive Office of Elder Affairs
Protective Services
1 Ashburton Place
5th Floor
Boston, MA 02108
Work: (617)222-7464
Fax: (617)727-9368
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Citizen Advocacy Group
Arlene Germain
MA Advocates for Nursing Home Reform
38 Banks Terrace
Swampscott, MA 01907
Work: (781)890-2244
Fax: (781)890-4956
website:http://www.manhr.org
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Susan Walker
Community Organizer
Cape United Elders of Comm. Action Committee
Cape United Elders
115 Enterprise Road
Hyannis, MA 02601
Work: (800)845-1999
Fax: (508)775-7488
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Local and Regional Ombudsmen
Geralyn Bailey
Program Director
Worcester Age Center
Long Term Care Ombudsman Prog.
799 W. Boylston Street
Worcester, MA 01609
Work: (508)852-3205
Fax: (508)856-0375
Area Served: Auburn, Barre, Boylston, Grafton, Hardwick, Holden,
Leicester, Millbury, New Braintree, Oakham, Paxton, Rutland,
Shrewsbury, West Boylston, Worcester areas
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Jenny Beaujean
LTC Ombudsman Training Specialist
Executive Office of Elder Affairs
24 Mulberry Street
Beverly, MA 01915
Work: (617)222-7506
Fax: (617)727-9368
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Mary Brooks
Ombudsman Program Director
Baypath Home and Community Service
Long Term Care Ombudsman Prog.
354 Waverly Street
Framington, MA 01702
Work: (508)872-1866
Fax: (508)872-3325
Area Served: Ashland, Dover, Framingham, Holliston, Hopkinton,
Hudson, Marlborough, Natick, Northborough, Sherborn,
Southborough, Sudbury, Wayland, Westborough areas
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Lila Burgess
Program Director
Old Colony Planning Council
Long Term Care Ombudsman Prog.
70 School Street
Brockton, MA 02301
Work: (508)583-1833
Fax: (508)559-8768
Area Served: Abington, Avon, Bridgewater, Brockton, Carver,
Duxbury, E. Bridgewater, E. Wareham, Easton, Halifax, Hanover,
Hanson, Kingston, Lakeville, Marshfield, Middleborough,
Pembroke, Plymouth, Rockland, Stoughton, Wareham, W.
Bridgewater, Whitman counties
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Donna Cabral
Program Director
Coastline Elderly Services, Inc
Long Term Care Ombudsman Prog.
1646 Purchase Street
New Bedford, MA 02740
Work: (508)999-6400
Fax: (508)993-6510
Area Served: Acushnet, Dartmouth, Fairhaven, Gosnold, Marion,
Mattapoisett, New Bedford, South Dartmouth areas
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Jenni Caldwell
Program Director
Somerville-Cambridge Elder Services
Long Term Care Ombudsman Prog.
61 Medford Street
Somerville, MA 02143
Work: (617)628-2601
Fax: (617)628-1085
website:http://www.eldercare.org
Area Served: Cambridge, Somerville areas
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Joanne Chuslo
Ombudsman
Westmass Eldercare
Long Term Care Ombudsman Prog
4 Valley Mill Road
Holyoke, MA 01040
Work: (413)538-9020
Fax: (413)538-6258
Area Served: Belchertown, Chicopee, Granby, Holyoke, Ludlow,
South Hadley, Ware areas
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Local and Regional Ombudsmen
George Demeritt
Program Manager
North Shore Elder Services
Long Term Care Ombudsman Prog.
152 Sylvan Street
Danvers, MA 01923
Work: (978)750-4540
Fax: (978)750-6949
Area Served: Danvers, Everett, Malden, Marbelhead, Medford,
Melrose, Middleton, N Reading, Peabody, Reading, Salem,
Stoneham, Wakefield areas
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Beverly Eckhardt
Program Director
Minuteman
Long Term Care Ombudsman Prog.
186 Bedford Street
Lexington, MA 02420
Work: (781)861-0896
Fax: (617)861-0899
Area Served: Acton, Arlington, Bedford, Boxborough, Burlington,
Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton,
Maynard, Stow, Wilmington areas
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Dorinda Gamberdella
Program Supervisor
Berkshire County
Long Term Care Ombudsman Prog.
66 Wendell Avenue
Pittsfield, MA 01201
Work: (413)499-0524
Fax: (413)445-5395
Area Served: Adams, Alford, Becket, Cheshire, Clarksburg,
Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale,
Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford,
New Marleborough, N Adams, Otis, Peru, Pittsfield
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Michele Gaythwaite
Program Director
SeniorCare, Inc.
Long Term Care Ombudsman Prog.
5 Blackburn Center
Gloucester, MA 01930
Work: (978)281-1750
Fax: (978)281-1753
Area Served: Beverly, Essex, Gloucester, Hamilton, Ipswich,
Manchester, Rockport, Topsfield, Wenham areas
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Daniel Goldberg
Program Director
Jewish Family & Children's Svc. "Springwell"
Long Term Care Ombudsman Prog.
1430 Main Street
Waltham, MA 02451
Work: (781)647-5327
Fax: (781)693-5581
Area Served: Canton, Dedham, Foxborough, Medfield, Millis,
Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood,
Wrentham areas
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Barbara Levy
Director
Franklin County Home Care
Long Term Care Ombudsman Prog.
330 Montague Road
Turners Falls, MA 01376
Work: (413)773-5555
Fax: (413)772-1084
Area Served: Ashfield, Athol, Bernardston, Buckland, Charlemont,
Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley,
Heath, Leyden, Monroe, Montague, New Salem, N.field, Orange,
Petersham, Phillipston, Rowe, Royalston, Shelburne, Shute areas
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Marietta McCarthy
Program Director
ETHOS Southwest Boston Senior Services -Area
Long Term Care Ombudsman Prog
555 Amory Street
ETHOS
Jamaica Plain, MA 02130
Work: (617)522-6700
Fax: (617)524-2899
Area Served: Boston area
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Diane McFarland
Ombudsman Program Director
Greater Lynn Senior Services
Long Term Care Ombudsman Prog
8 Silsbee Street
Lynn, MA 01901
Work: (781)477-9618
Fax: (617)477-9622
Area Served: Lynn, Lynnfield, Nahant, Saugus, Swampscott areas
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Rose McGarry
Program Director
Merrimack Valley
Long Term Care Ombudsman Prog.
360 Merrimac Street
Building #5
Lawrence, MA 01843
Work: (978)683-7747
Fax: (508)794-7546
Area Served: Amesbury, Billerica, Boxford, Chelmsford, Dracut,
Dunstable, Georgetown, Groveland, Haverhill, Lawrence, Lowell,
Merrimac, Methuen, Newbury, Newburyport, N Andover, Rowley,
Salisbury, Tewksbury, Tyngsborough, W Newbury, Westford areas
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Danielle McKnight
Program Director
Chelsea, Revere, Winthrop
Long Term Care Ombudsman Prog.
100 Everett Avenue
Unit 10, PO Box 6427
Chelsea, MA 02150
Work: (617)884-2500
Fax: (617)884-7988
Area Served: Chelsea, Revere, Wintheon
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Marilyn Peters
Program Director
Hessco/Sharon
Long Term Care Ombudsman Prog.
One Merchant Street
Sharon, MA 02067
Work: (781)784-4944
Fax: (781)784-4922
Area Served: Canton, Dedham, Foxborough, Medfield, Millis,
Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood,
Wrentham areas
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Margaret Pilkington
Program Director
Bristol County
Long Term Care Ombudsman Prog.
182 North Main Street
Fall River, MA 02720
Work: (800)427-2101
Fax: (508)679-0320
Area Served: Attleboro, Berkley, Dighton, Fall River, Freetown,
Mansfield, N. Attleboro, Norton, Raynham, Seekonk, Somerset,
Swansea, Taunton, Westport areas
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Diane Reed
Program Director
Montachusett Home Care Corp.
Long Term Care Ombudsman Prog.
680 Mechanic Street
Suite 120
Leominster, MA 01453-4402
Work: (978)537-7411
Fax: (978)537-9843
Area Served: Ashburnham, Ashby, Ayer, Berlin, Bolton, Clinton,
Fitchburg, Gardner, Groton, Hubbardston, Lancaster, Leominster,
Lunenburg, Pepperell, Princeton, Shirley, Sterling, Templeton,
Townsend, Westminster, Winchendon areas
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Deborah Rothschild
Program Director
Greater Springfield Senior Services
Long Term Care Ombudsman Prog.
66 Industry Avenue
Springfield, MA 01104
Work: (413)781-8800
Fax: (413)781-0632
website:http://www.gsssi.org
Area Served: Agawam, Brimfield, E. Longmeadow, Hampden, Holland,
Monson, Palmer, Springfield, Wales, W. Springfield, Wilbraham
areas
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Susan Schneider
Program Director
Cape Cod & Islands Regional Program
Long Term Care Ombudsman Prog
68 Route #134
South Dennis, MA 02660
Work: (508)394-4630
Fax: (508)394-3712
Area Served: Barnstable, Bourne, Brewster, Chatham, Chilmark,
Dennis, Eastham, Edgartown, Falmouth, Gay Head, Harwich,
Mashpee, Nantucket, Oak Bluffs, Orleans, Provincetown, Sandwich,
Tisbury, Truro, Wellfleet, W Tisbury, Yarmouth areas
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J. M. Sorrell
Director
Highland Valley Elder Services
Long Term Care Ombudsman Prog.
320 Riverside Drive
Northampton, MA 01060
Work: (413)586-2000
Fax: (413)584-7076
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Cathy Stone
Ombudsman Director
Tri-Valley Elder Services, Inc.
Long Term Care Ombudsman Prog.
251 Main Street
Webster, MA 01570
Work: (508)949-6640
Fax: (508)949-6651
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Patti White
Program Director
South Shore Elder Services
Long Term Care Ombudsman Prog
639 Granite Street
Braintree, MA 02184
Work: (781)848-3910
Fax: (781)843-8279
Area Served: Braintree, Cohasset, Hingham, Holbrook, Hull,
Milton, Norwell, Quincy, Randolph, Scituate, Weymouth areas |
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